Experience

Senior Incident Responder
BlackCloak Inc., Senior Incident Responder
Atlanta, GA | December, 2024 - December, 2040

  • Operate as an Incident Response leader managing multiple concurrent ongoing incidents ranging from SIM Swaps, Network Vulnerabilities, Account Takeovers, Social Media Takedowns, and Device Compromise.
  • Operate alongside Sales as a Subject Matter Expert providing insight into client story and the organization goals, responsibility, and response.
  • Lead strategy, planning, and operations with regards to security automation, efficiency, and response time. This, to further a goal of automating 90% of tasks.
  • Work with Engineering and Product to identify bugs and optimize primary security offerings and major product features with sizeable impact to entire client base.
  • Work cross-functionally and support teams across Client Success, Enterprise Relationship Management, Product, Internal Security, and Sales.
  • Act as a mentor, teacher, and go-to resource for all members of the Security Team

Triage Specialist
BlackCloak Inc., Triage Specialst
Atlanta, GA | March, 2023 - December, 2024

  • Assess suspicious communications (email, SMS, phone calls, etc.) to determine risk levels, providing actionable recommendations.
  • Conduct in-depth malware analysis and investigations on endpoint machines in a 24/7 operated SOC environment.
  • Develop custom automation for the Security Operations Center (SOC), optimizing incident response and threat detection while minimizing effective response time and manual manpower.
  • Collaborate with colleague analysts to conduct penetration tests and vulnerability assessments on client networks and report findings to IT teams for remediation.
  • Audit security reports to provide comprehensive and accurate details from endpoint detection alerts.
  • Execute comprehensive security hardening on client devices, accounts, and networks.

Assistant Manager
DTLR Inc, Store Assistant Manager
Lithonia, GA | November, 2021 - June, 2022

  • Demonstrated attention to detail and trainability and was awarded most improved manager for 2021.
  • Report to store manager with sales goals and shrink percentage alongside presenting an effective strategy to reach goals and minimize shrink.
  • Made changes to store goals and setup, effectively reducing shrink by 28% by the end of Q4 2021.

Network Technician
Intellicomm Services, Low Voltage Network Technician
Duluth, GA | June, 2022 - March, 2023

  • Identify and define solutions for configuration of WAN, LAN, SDWAN, and all internetwork problems.
  • Survey, install, and configure network devices including but not limited to Cisco Switches, Meraki Firewalls, End User Devices, Server Storage, Access Points, IP Phones, and Security Appliances.
  • Capture client feedback, site notes, and overall weekly data and document reports to field office weekly.

Intern
Cisco Systems, Non-Technical Sales Intern
Atlanta, GA | June, 2020 - July, 2021

  • Built defining curriculum to engage and excite a cohort of 150 students in the world of STEM, Sales, and leadership.
  • Spearheaded efforts in leading two locations in separate time zones to cultivate a conflict-free schedule of executives, leaders, and students.
  • Developed a comprehensive presentation analyzing data of over 25 events, 30 students, and 50 survey questions to outline a curriculum for future program success and higher student enrollment.